At a3 Fast Websites, we are 100% committed to protecting the privacy and security of our customers and site visitors (yes, we mean you).
For all our services, the data controller — the company that’s responsible for your privacy— is A3REV Pty Ltd ATF The Trustee For The Truman Family Trust T/AS A3REV Software.
Please read our Privacy Policy to find the information you are looking for. If after reading the policy, you still have unanswered questions about how we use and protect your privacy, please shoot us an email from our contact page.
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details.
| How we use your name & contact details | Why? |
|---|---|
| To deliver your purchased services to you. | We’ve got to do this to perform our contract with you. It is impossible to to do this if we don’t use your name and contact details. |
| Send you service messages by phone, text or e-mail. | We’ve got to do this to perform our contracted services for you. |
| Sending you information by email or SMS about our changes to your account terms of service. | As required by the conditions of our Terms of Service. |
| Sending you information by email or SMS about new service offerings. | To keep you up to date. You can opt out of this. |
| Sending you our client email newsletter, with hints and tips about your website, SEO, Social media etc. | For training and education. You can opt out of this. |
| Fraud detection and prevention. | To detect and prevent fraud against either you or us – unfortunate, but absolutely essential. |
| Showing you a3 fast Websites adverts as your browse the web. | So you can see our current specials, offers and promotions. |
| Finding out what you, and other customers, like. | To enable your feedback on how we can improve our service offering. |
Your payment information.
This means your credit / debit card’s details. These are never at any stage recorded by us or stored on our servers. All payments are handled by the worlds largest payment processor via stripe.com and we leave the security up to them..
| How we use your payment information. | Why? |
|---|---|
| Take payment for services, issue refunds, calculate your loyalty credits. | We do this in order to perform out contracted services for you as per our Terms of Service |
| Fraud detection and prevention. | To detect and prevent fraud against either you or us – unfortunate, but absolutely essential. |
Your contact history with us.
Your correspondence with us via phone, on email, instant chat or on social media.
| How we use your contact history. | Why? |
|---|---|
| Provide customer service and support. | We’ve got to do this to perform our contracted services for you. |
| Train our staff and quality control. | So that, when you contact us, you get the best possible customer service. |
Information about your phone or laptop, and how you use our website.
Information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
| How we use information about your phone or laptop, and how you use our website. | Why? |
|---|---|
| Improve our website and set default options for you. | To give you and all site visitors the best possible browsing, buying experience. |
| Protect our website. | To detect and prevent fraud against either you and us, and to meet our legal obligations about looking after your data. |
You don’t have to give us any of this personal information but if you don’t, you will not be able to buy from our site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We also share this information with third parties (See section (2) two.)
We do not, and will not, sell any of your personal data to any third party – including your name, address, phone number or email address. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your contracted services to you, such as payment service providers.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
- Companies approved by you, such as social media sites (if you choose to link your accounts to us).
We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you have said we can, we’ll send you marketing messages by email, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from a3fastwebsites.com.au
You can stop receiving marketing messages from us at any time.
You can do this:
By clicking on the ‘unsubscribe’ link in the footer of any marketing email.
Email our Customer Care team from the Contact Page.
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as a3 Fast Websites comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
We may at any time engage in online advertising using remarketing which can target a3 Fast Websites banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of a3 Fast Websites (for example, your a3 Fast Websites search history, and the content you read on our site) or on our banners or ads you have previously clicked on.
a3 Fast Websites by its nature is a business that operates inside and outside of Australia. All of your data is stored in Australia and subject to Australian Data laws and legislation, whilst adhering to the relevant Data Protection laws of other jurisdictions, for example, the European GDRP laws. Please contact us if you would like further information about how we protect your transferred information.
We’ll only hold on to your information for as long as you are a customer. If you haven’t dealt with you for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, Terms of Service, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!).
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator — in the Australia, the Information Commissioner’s Office (see section (10) ten)
- If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We use cookies on our website. For more information on cookies, please see our cookie policy.
We always want to hear from our customers.
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by sending an email from our contact page.
If you have any complaints about our privacy practices, please contact us via the details provided for in section (9) nine of this Policy.
We take complaints very seriously and will respond to acknowledge your complaint within 7 days of receipt. We aim to provide you with a response to your complaint within 14 days of receipt.
10.1. Office of the Australian Information Commissioner
If you are unsatisfied with the response we provide to your complaint relating to your privacy or if you feel the issue remains unresolved, you may wish for the Privacy Commissioner to further investigate your complaint. You can contact the Office of the Australian Information
Commissioner as detailed below:
By Post
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
By Phone
From within Australia phone 1300 363 992
By Email
enquires@oaic.gov.au
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time. Should this occur the amendment will be posted on our website, with the current version number and date noted at the bottom of the policy.
Policy Version 1.0 Published 05/10/2023